How our clothing subscriptions work
How our clothing subscriptions work
Download the app
Download the app
Explore new arrivals and custom curations to get inspired! Add 5+ items, confirm your shipment, and get tracking updates all in the app.
Start Hearting your favorite styles
Start Hearting your favorite styles
Love an item? Click the heart icon to add the item to your Hearts List. Create unique Hearts Lists for upcoming events and share them with friends!
Customize your plan for the month ahead
Customize your plan for the month ahead
Every RTR plan is flexible. If you want more styles in your shipment, simply add an extra spot. If you add a spot mid-month, you’ll get the item at a discount.
Get guidance from the RTR community
Get guidance from the RTR community
Use community photos and reviews for a better understanding of how styles will fit and feel. If you don’t love an item, we’ll replace it for free within your first 60 days! Once you return items, leave your own reviews: This helps others find their fit (and allows us to make more personalized recommendations for you).
Ready to send items back?
Ready to send items back?
When you’re ready for a new shipment, you swap out your old one. Choose the items you want to return and swap for new items. Use your pre-paid label and either return your shipment to your local UPS or visit My RTR to schedule an at-home pickup.
Not ready to send items back?
Not ready to send items back?
If you’re not ready to part with your items, you can aways hang onto them! Roll items over to your next monthly shipment, or buy items at a reduced price.
Frequently Asked Questions
Frequently Asked
Questions
We take shipping speed seriously. The vast majority of subscription orders arrive within 2-3 business days, with some orders arriving sooner - Saturday or same-day delivery even available in select zips!
*Orders must be placed before 3 p.m. ET to ship the same day. Members with a 5-item or 10-item plan will receive their orders within 3 business days.
If your order is arriving by courier, delivery updates will arrive directly from the courier by text. The courier will let you know when your order is out for delivery and confirm when it has been successfully delivered.
Our partners have the ability to make deliveries up until 10 p.m. at residential locations and 5 p.m. at commercial buildings.
Just remember that this is a recurring adjustment to your plan, so be sure to downgrade before your plan renews if you don't want to be charged for the additional shipment again next month.
If you want to keep track of specific looks for a special event, make a shortlist. A shortlist is a way of organizing your hearts by event, season, or category. To make a shortlist, click the heart next to an item you love, and you'll be prompted to create a shortlist. Click “Create new shortlist” and follow the instructions. Then, the next time you heart something, you'll see the option to add it to your shortlists.
“Hearting” different styles on RTR is how you organize and save items you love. It’s also your way of giving a “thumbs up” to items you prefer, which helps us customize and improve your personalized homepage recommendations. We recommend hearting any item you think you might want to wear in the future so that your favorites are saved for every occasion.