Swapping for new items with your membership
Swapping for new items with your membership
You will always have 5+ spots in your shipment. When you’re ready for something new, simply choose the items you want to return, and select new items to fill your shipment. Once your new shipment is confirmed, send your old one back—it’s as simple as that.
Unlock your shipment
Unlock your shipment
Shipments unlock on your monthly bill date and do not roll over to the next month. If more plans pop up on your calendar, you can add another shipment anytime throughout the month!
Swap for new items
Swap for new items
Tap 'Swap' on the items you’re ready to send back, select new items, and confirm your new shipment. Use your pre-paid label and either return your shipment to your local UPS or visit My RTR to schedule an at-home pickup.
Keep what you love
Keep what you love
Not ready to let items go? We’re flexible! Hold onto the items or buy them at a reduced price.
Frequently Asked Questions
Frequently Asked
Questions
Nope! With all of our plans, you can swap any number of items at a time. If you’re looking to maximize the number of new items you get each month, you can return all of your items with each shipment. You can also return some items while you're still enjoying the rest at home. It’s up to you!
Absolutely! If you fall in love with an item you have at home and want to keep it, you can purchase it for a fraction of the original retail price.
It's totally your call. Shipments unlock on your monthly bill date. They can be used whenever you want, but don’t roll over to your next billing cycle.
We recommend planning ahead to determine when to place your next order. Check your calendar! Keep weekend trips, dinner dates, and other plans in mind while choosing items.
We recommend planning ahead to determine when to place your next order. Check your calendar! Keep weekend trips, dinner dates, and other plans in mind while choosing items.
You’ve got options! Our plans were built to be completely flexible, so feel free to adjust the amount of spots or shipments you have from month to month.
Want new items on a whim? You can get extra spots by adding additional items to your bag anytime you’re building a shipment. Additionally, you can add an extra shipment anytime you run out!
Planning ahead? You can adjust the amount of spots and shipments for your next month from your Membership Settings.
Want new items on a whim? You can get extra spots by adding additional items to your bag anytime you’re building a shipment. Additionally, you can add an extra shipment anytime you run out!
Planning ahead? You can adjust the amount of spots and shipments for your next month from your Membership Settings.
A few things could be happening. First, make sure to check your homepage to see if there are any issues with your account. We’ll let you know right at the top of your screen if so.
If you recently ordered a shipment and have not sent back the items you marked ‘swapping,’ you will not be able to swap again until we’ve received your returns.
If it seems like something else is going on, please contact us and we’ll help you!
If you recently ordered a shipment and have not sent back the items you marked ‘swapping,’ you will not be able to swap again until we’ve received your returns.
If it seems like something else is going on, please contact us and we’ll help you!
First, check if you have shipments available. The Swap Counter (purple arrows at the top right of your homepage) will show you the number of shipments you have left during your current billing cycle.
If you have shipments available, your previous return may be overdue. You will see an “overdue” message if you recently ordered a shipment and have not sent back the items you chose to swap. Send back your items right away to remove the overdue status. If you’ve already returned your items, please contact us, so we can assist!
If it seems like something else is going on, please get in touch.
If you're out of shipments, the swap button won’t become available until your next swap unlocks on your bill date.
If you have shipments available, your previous return may be overdue. You will see an “overdue” message if you recently ordered a shipment and have not sent back the items you chose to swap. Send back your items right away to remove the overdue status. If you’ve already returned your items, please contact us, so we can assist!
If it seems like something else is going on, please get in touch.
If you're out of shipments, the swap button won’t become available until your next swap unlocks on your bill date.