Swapping for New Items With Your Membership
Swapping for New
Items With Your RTR
Membership
What You Need to Know
What You Need to Know
Get New Items on Your ScheduleGet New Items on Your ScheduleShipments unlock on your monthly
bill date. They can be used
whenever you want, but don’t roll
over to the next month.
Swap Some or All of Your
Items at OnceSwap Some or All of Your
Items at OnceWhen you’re eyeing something new,
tap 'Swap' on the items you’re ready to send back,
and confirm your new shipment.
Drop off your returns the next business day.
Plan Ahead — It’ll Help!Plan Ahead — It’ll Help!Not sure when to swap? Check your calendar! Keep weekend trips, dinner dates, and other plans in mind while choosing items.
Want More? Rent More! Need Less?
No Problem.Want More? Rent More! Need Less? No Problem.You can add an extra shipment anytime you run out or adjust your number of spots and shipments from your Membership Settings.
How It Works
How It Works
returning. The number of shipments you have in your plan is
the number of times you can swap each month.
Pick First...
✔ Head to your homepage and mark the items you want to swap. You can hold onto anything you’re not ready to say goodbye to, but each item you send back opens up a spot for something new (the whole fun of RTR).
✔ Once you tap 'Swap' on your old items, it’s time to choose what you want to wear next. If you’d like to add an extra spot to your shipments — the time is now!
...Then Return
✔ Pack up the reusable garment bag with the items you’re returning. (Throw the plastic and hangers in there too, we recycle them!) On occasion, you may receive rentals in a polybag or cardboard box, which you can also use for returns.
✔ Trade out the shipping label on the outside of the bag with the return label that arrived inside. If you received a polybag or cardboard box, tape the label to the outside of it.
✔ Take the bag to the nearest drop-off location or shipping carrier listed on your label, or schedule a pickup from your home or office (more on that below). Drop off your returns one business day after you confirm your next shipment.
Send Items Back via Your Local Shipping Carrier
Send Items Back via Your Local Shipping Carrier
on your shipping label.
Frequently Asked Questions
Frequently Asked
Questions
We recommend planning ahead to determine when to place your next order. Check your calendar! Keep weekend trips, dinner dates, and other plans in mind while choosing items.
Want new items on a whim? You can get extra spots by adding additional items to your bag anytime you’re building a shipment. Additionally, you can add an extra shipment anytime you run out!
Planning ahead? You can adjust the amount of spots and shipments for your next month from your Membership Settings.
If you recently ordered a shipment and have not sent back the items you marked ‘swapping,’ you will not be able to swap again until we’ve received your returns.
If it seems like something else is going on, please contact us and we’ll help you!
